Every transfer or storage booked through The Luggage Transfer is guaranteed up to €1,000 (or equivalent) against theft or damage.
How it Works
We can only guarantee the safety of bags that are booked through us. If your luggage is ever stolen or damaged while in storage, please get in touch with us for assistance in processing the guarantee. We highly recommend that you lock your bags while travelling, especially if you are storing any valuable items.
Please refer to our list of prohibited items, which can be found in our Terms of Services. Our guarantee does not cover any items listed as prohibited. However, if the incident is not caused by the transfer or storage of any prohibited items, then the guarantee may cover the rest of the items.
We want to ensure the safety of your luggage, so we strongly advise against storing travel documents, keys, or valuable electronics, such as phones, that may be essential for your trip.
How to claim against our guarantee
If you have any questions or need to report theft or damage, please don’t hesitate to contact us. You can email us at info@theluggagetransfer.com or call us at (+30)216 2002 000.
To assist you better, please provide us with your booking confirmation, your contact details, a clear explanation of what happened, and, if applicable, a police report in case of theft.
Get your luggage picked up from your current location and deliver it safely back to you at your convenience!
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