Privacy Policy

 

Privacy notice and consent

Thank you for visiting our website. We are The Luggage Transfer (JEEP IN ATHENS ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ), and we want you to know how we collect and use your personal information. We take your privacy seriously, and we would like you to read this privacy policy carefully. In this notice, you will find important information about the following:

 

• the personal information we collect about you
• what we do with your data, and
• who your information might be shared with

Who we are

The Luggage Transfer, or ‘we’ or ‘us’, is responsible for processing your personal information and is categorized as a ‘data controller’ under the Data Protection Act 1998 and the General Data Protection Regulation 2018. This means that we are in charge of the personal information you provide. Elias Zournalis (info@theluggagetransfer.com) is the person accountable for managing the way we handle your personal information.

 

What information do we collect?

Personal information provided by you

We collect the following personal information when you create an account or booking:

 

• your name,
• country of origin,
• email address, and
• phone numbers

We collect personal information from you when you contact us, provide feedback, participate in customer surveys, or enter competitions. Additionally, our website uses cookies (see the “Use of cookies” section below). It gathers IP addresses and unique numbers that can identify a specific computer or device on the Internet.

 

We collect your data to provide you with the best service possible. This includes your contact details, which are required to send you transaction confirmations and to contact you in case of any changes. Your name and address are necessary for our Stashpoints to verify your identity when you drop off and collect your belongings.

 

According to Article 4(1) of the GDPR, personal data means any information related to an identifiable individual. Such a person can be identified directly or indirectly through an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

Personal information about other individuals

If you provide us with information for another person, you can confirm that they have authorized you to act on their behalf and have agreed to your representation.

 

• Give consent on their behalf to the processing of their data;
• Receive on their behalf any data protection notices and
• Permit the transfer of their data abroad.

Sensitive personal information

We usually don’t ask you to share sensitive personal information with us. However, in some cases, we may need to ask for such information, for example, if you face difficulties managing your account due to illness. If we ever request sensitive personal information, we will clearly explain why we need it and how we intend to use it.

 

Sensitive personal information refers to information that relates to your ethnic origin, political opinion, religious beliefs, trade union membership, physical or mental health, sexual life, or criminal record. We will only collect such information with your explicit consent.

 

Payment Information

We want to assure you that your payment information is safe with us. We do not collect or hold any of your payment information. Instead, we have partnered with trusted third-party payment processors, Stripe or Paypal, to handle this. Stripe only stores the information required by law and does not store any additional information unless you give express permission (e.g., by using the ‘Remember Me’ function at checkout). All of this information is stored securely and is not accessible to anyone. Please refer to their privacy policies for more details.

 

How do we collect information from you?

We collect information directly from you when you provide it through our websites and mobile applications or ‘Apps’. Additionally, we may monitor and record your communications, such as telephone conversations and emails. We do this for various reasons, such as to assess the quality of our customer service, provide training, prevent fraud, and ensure compliance with legal requirements.

 

Use of cookies

When you use our website, a small text file called a cookie is placed on your computer or other electronic device, such as a mobile phone or tablet. We may also use similar technologies, like web beacons, action tags, Local Shared Objects (also known as ‘Flash cookies’), or single-pixel gifs, to track your activity on our website. Our primary goal in doing this is to understand how many visitors we have to our site and how they use it. However, please note that we do not process this information in a way that identifies you individually.

 

We use analysis software to examine IP addresses and cookies to improve your overall experience as a website user. We do not use this information to create a personal profile of you. If we collect personally identifiable information, we will be upfront about it. We promise to be transparent about our data collection practices and to explain what we intend to do with any personal information we gather.

 

You have the option to configure your browser not to accept cookies, and the websites listed below provide instructions on how to remove cookies from your browser. However, it’s worth noting that some features on our website may not function properly if you choose to do so.

For more detailed information on our use of cookies, including a comprehensive list of the information we and others may collect through cookies, please refer to our Cookie Policy.

 

How will we use the information about you?

We collect personal information for entering into a contract and providing services. We use your personal information in the following ways: 

 

• To identify you and manage any accounts you hold with us.
• To contact you regarding the service you have signed up for and to facilitate payment for our services.
• To notify you of any changes to our website or services that may affect you.

We collect personal information to comply with legal requirements, such as anti-money laundering and counter-terrorist financing.

 

 To ensure we provide high-quality service, we collect personal information for:

 

• conduct research and analyze website visitor behaviour patterns;
• customize our website and its content to your particular preferences;
• improve our services;
• provide information that you have requested, e.g. password reminders
• detect and prevent fraud;
• promote competitions and offers through various marketing campaigns
• promote current or new products and services

We may contact you to inform you about other products or services you might be interested in. This will be mentioned in the ‘Marketing’ section below. If we intend to use your information for other purposes, we will notify you first. If we require your consent to use your information for these additional purposes, you will be given the option to opt in or refuse. If you choose to opt in, you can always opt out later.

 

Marketing

We want to keep you informed about our products and services, as well as any special offers, competitions, and surveys that may interest you. We may use post, email, telephone, text message (SMS), or automated calls to send you this information.

When you sign up or create a booking, we will ask you if you want to receive our marketing messages. If you provide consent, we may also send you marketing messages from our group of companies or other businesses.

 

However, you can opt out of receiving marketing messages at any time. Please see “What rights do you have?” below for more information.

 

When will we contact you?

We may inform you about any changes to the service for which you have signed up or provide you with the requested information. If you have chosen to receive further information from us, we may ask you to participate in surveys about our services, but it is entirely up to you whether or not you wish to participate. We may also contact you for marketing purposes. However, if you want us to stop getting you for marketing purposes, you can do so anytime. You can ask us to stop contacting you, and if you change your mind, you can ask us to start again whenever you like.

 

Who your information might be shared with

We may disclose your data to:

• We may share your personal information with third-party service providers who assist us in supporting our business operations, such as fraud prevention, insurance brokers, and insurers. Additionally, we use payment processors like Stripe or PayPal to facilitate your transactions. We may share your information with law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity. 

• We may also share your information with our business partners for marketing purposes, and we may use advertising platforms like Google AdWords, Facebook, LinkedIn, and AOL advertising for remarketing purposes. We may disclose your information to comply with the law to enforce any agreement we may have with you or to protect the health and safety of any person. 

• If you have named any person as a contact to discuss your account, we may share your information with them. We may also share your information with any person or agency we are negotiating as a potential buyer of our business or property or if we propose merging our business with another company. Finally, we may share your information with credit card associations if required.

• If we pass data on to insurers, they may enter your data into a register of claims, which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our privacy policy concerning the services they provide for us and not for their business purposes.

Keeping your data secure

Our commitment to keeping your information secure involves implementing technical and organizational measures. These measures protect your data from unauthorized access and ensure its confidentiality, integrity, and availability.

 

A unique username and password secure the access to your account. We store your data on servers that are highly connected. We follow strict security and confidentiality procedures that cover the storage and disclosure of your information to prevent unauthorized access and keep it safe. We only permit certain authorized employees to access your information who require it to fulfil their job responsibilities. These employees are trained in the proper handling of customer information. Employees who do not comply with our internal rules are subject to disciplinary actions that align with our usual procedures.

We will take all necessary measures to ensure the safety of your data. However, please note that the Internet is not entirely secure, and we cannot guarantee the security or integrity of any personal data transferred to or from you via the Internet. If you have any concerns regarding the safety of your information, please do not hesitate to contact us (see ‘How can you contact us?’ below).

 

Our website contains links to other websites and applications owned and operated by third-party individuals and businesses. These websites have their privacy policies and use cookies, and we strongly recommend that you review them before providing personal information. These policies will explain how your personal information is collected and used while browsing these other sites. Please note that we do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites, and you use them at your own risk.

 

How long do we keep your personal information?

We will keep your personal information on our system for as long as it is required to provide the service you have requested or for the duration specified in any contract between us unless you have asked for its removal from our system (refer to the section “Right to Erasure” below). Upon your request, we will delete your data within 90 days.

 

What rights do you have?

Right to request a copy of your information (Article 15, GDPR)

You can request a copy of our information, known as a subject access request. If you would like to receive some or all of it, please:

• Email, call or write to us (see ‘How can you contact us?’ below)
• Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill) and
• Let us know the information you want a copy of

Our service is entirely free of charge. If you have your login details, log in to your account and conveniently add, edit, or delete any data that we have on you. In case you wish to delete your account, please feel free to contact us at info@theluggagetransfer.com.

 

Right to correct any mistakes in your information (Article 16, GDPR)

You have the right to request free corrections of any inaccurate information we hold about you.

• Email, call or write to us (see ‘How can you contact us?’ below)
• Let us have enough information to identify you (e.g. account number, user name, registration details) and
• Let us know what information is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing.

You have the right to request that we stop using your information for direct marketing. If you would like to exercise this right, please:

• If you wish to contact us, you can email us, give us a call or write to us. Our contact information can be found under the ‘How can you contact us?’ section. Additionally, if you receive any email newsletters from us and no longer wish to do so, you can click on the ‘unsubscribe’ button located at the bottom of the email. Please note that it may take up to a month for your request to be processed.
• Please provide a copy of your driving licence or passport and a recent utility or credit card bill as proof of identity and address.
• If there are specific methods of contact that you would like to be more comfortable with, please let us know. For instance, you may be happy for us to contact you by email but prefer to avoid being contacted via phone.

Right to erasure (Article 17, GDPR)

If you no longer want us to hold your data, you can request us to delete it. There are certain circumstances in which you can do this. For example, if it is no longer necessary for us to store the data for the purpose it was collected, such as if you are no longer our customer. You can also ask us to delete it if we are using it without your consent or if you have legal obligations to do so. Additionally, if you initially gave permission to the use of your information and later change your mind, you can ask us to delete it. If you would like us to delete your data, please:

 

• If you need to contact us, there are a few ways to do so. You can email us, call us, or write to us. For more information, please refer to the ‘How can you contact us?’ section below.
• Please provide a copy of your driving licence or passport, as well as a recent utility or credit card bill as proof of your identity and address.
• Let us know why you want us to delete your data from our systems.

We are committed to removing your information from our systems and from the systems of any third-party processors who may have access to your data. However, in some cases, we may be required to retain your information for legal reasons. This process of removing your data may take up to 90 days.

 

How to contact us

Feel free to contact us for any questions regarding your information and our privacy policy.

If you wish to contact us, please email info@theluggugetransfer.com or write to us at The Luggage Transfer, 44 Ploutarchou, Pallini, Greece, 153 51, Call:(+30)216 2002 000 .

 

We have updated our privacy policy.

We may update this privacy policy. Check it occasionally before accessing our website.